We're here to help! Get in touch with our support team for assistance with your auction experience.
Most orders processed within 1-3 business days
All shipments insured for full auction value
We ship to over 100 countries worldwide
Shipping options and timeframes for deliveries within the United States
5-7 business days
3-4 business days
1-2 business days
2-3 business days, signature required
All items over $1,000 require signature confirmation
Specialized packaging for fragile collectibles
Adult signature required for items over $5,000
Temperature-controlled shipping for sensitive items
Shipping options, customs information, and delivery times for international orders
7-14 business days
3-5 business days
5-7 business days, fully tracked
International shipping times may vary due to customs processing. Additional fees may apply for customs, duties, and taxes based on your country's regulations.
All customs forms completed accurately with auction values
Certificates of authenticity included when applicable
CITES permits arranged for applicable items
Buyer responsible for all customs duties and taxes
We cannot ship to certain countries due to legal restrictions. Please contact us to verify if we can ship to your location.
Every item is carefully packaged using museum-quality materials to ensure safe delivery.
All shipments are fully insured for their auction value with additional protection options.
Additional services available for specific types of items or special circumstances
Professional delivery and setup service for large or valuable items.
Hold multiple items to ship together and save on shipping costs.
Arrange delivery for a specific date and time that works for you.
Frequently asked questions about shipping and delivery
We select the most appropriate carrier based on your item's value, destination, and shipping requirements. For high-value items, we may require specific carriers for security and insurance purposes.
Yes! Local pickup is available at our partner auction houses. Contact us to arrange pickup times and locations. Some restrictions may apply based on the auction house's policies.
All shipments are fully insured. If your item arrives damaged, please photograph the package and contents immediately and contact our support team within 48 hours. We'll initiate a claim and arrange for replacement or refund.
PO Boxes are allowed for lower-value items only. Freight forwarders are accepted but may require additional verification. High-value items must be shipped to verified residential or business addresses.
Shipping costs are based on item value, size, weight, destination, and selected service level. The exact cost will be calculated and displayed during checkout before you complete your purchase.