All auction sales are final unless the item significantly differs from its description or is found to be inauthentic. Please review lot descriptions carefully before bidding.
Our return policy varies based on the type of purchase and circumstances
All auction sales are typically final. Returns only accepted in exceptional circumstances.
Standard return policy applies with 7-day return window.
Returns are only accepted for the following reasons
The item differs substantially from the auction description in material aspects such as age, origin, condition, or attribution that would affect its value.
The item is proven to be inauthentic or a forgery by a recognized authority in the field. Authentication disputes must be supported by expert opinion.
Major condition issues not disclosed in the lot description or images that materially affect the item's value or usability.
Item damaged during shipping despite proper packaging. Must be reported within 48 hours of delivery with photographic evidence.
Step-by-step guide to initiating and completing a return
Contact our support team within 5 days of delivery for auction items or 7 days for Buy Now items. Provide your order number and detailed reason for return.
Submit clear photos of the item and any supporting documentation such as expert opinions for authentication disputes or condition reports.
Our team will review your return request within 2-3 business days. We may request additional information or arrange for expert evaluation if needed.
If approved, we'll provide a prepaid return label for high-value items or shipping instructions for standard returns. Pack items securely using original materials when possible.
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to your original payment method.
Some items may have special return restrictions noted in their descriptions. Always review lot details before bidding.
Common questions about returns and refunds
For auction items: No, all auction sales are final unless there's a significant issue with the item. For Buy Now items: Returns may be accepted within 14 days, subject to our return policy and restocking fees may apply.
If you received an incorrect item, contact us immediately. We'll arrange for return shipping at no cost to you and send the correct item or provide a full refund.
Authentication disputes require expert opinion from a recognized authority in the field. The cost of expert evaluation is initially borne by the buyer but will be reimbursed if the item is found to be inauthentic.
Restocking fees may apply to Buy Now items returned for reasons other than our error. The fee is typically 10-15% of the item value and will be clearly communicated before you complete the return.
Items must be packaged securely for return. If an item is damaged during return shipping due to inadequate packaging, the refund may be reduced. We recommend using our provided return packaging when available.