We're here to help! Get in touch with our support team for assistance with your auction experience.
Enter your order number or invoice ID to get real-time updates on your purchase.
Understanding the stages of your auction purchase
Your winning bid has been confirmed
Invoice sent and payment being processed
Item being prepared and packaged
Item on its way to you with tracking
Item successfully delivered
Common questions about order status and tracking
Tracking information is typically provided within 24-48 hours after your payment is processed and the item is prepared for shipment. You'll receive an email with tracking details and a link to monitor your package's progress.
Order processing typically takes 1-3 business days after payment confirmation. High-value items or those requiring special authentication may take additional time. You'll receive updates throughout the process.
Sometimes carriers experience delays in updating tracking information. If your tracking hasn't updated for more than 48 hours, please contact our support team. We'll investigate and provide you with the most current information about your shipment.
Address changes may be possible if the item hasn't been shipped yet. Contact our support team immediately if you need to update your shipping address. Once an item is in transit, address changes may not be possible.
We use various shipping methods including FedEx, UPS, and USPS depending on the item value and destination. High-value items are shipped with signature confirmation and insurance. International shipments may use specialized carriers.
Processing times can vary based on the auction house, item type, and payment method. High-value items, international orders, or items requiring authentication may take longer. If you have concerns about processing time, please reach out to our support team.